Privacy Policy

Explaining the legal bases we rely on

For clients:

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data including:

Consent

In specific situations, we can collect and process your data with your consent.

For example, when you subscribe to our monthly newsletters or to our blog.

Contract

In most circumstances, we need your personal data to comply with our contractual obligations and to be able to provide the service we offer.

For example, in asking us to arrange a Tutor for you, we need to take basic information about your child(ren) as well as your contact details.

Legal obligation

If the law requires us to, we may need to collect and process your data for reasons such as tax or fraud purposes.

Legitimate interest

Occasionally we may send an email with courses we run or extra services we offer; however, you can ask not to receive notifications should you not be interested.

When do we collect your personal data?

  • If you sign up to our blog, we will record your full name and email address.
  • When you request a Tutor from us, be it by phone, email or through our website, we will ask you details about you and your child(ren) and create an account for you with us.

What sort of personal data do we collect?

  • When you request a Tutor we will ask for your title, name, billing/tuition address, email and telephone numbers. We will also ask for your child(ren)’s name, date of birth and current school.
  • We also record notes from our conversations with you including details of any comments you make to help us provide the best service for you.
  • Once we have confirmed a Tutor for you, you will be sent log in details to OCiS, our online platform. The password we initially provide can be changed for your security.
  • You can settle invoices on OCiS by debit or credit card; any card details that you choose to store on OCiS will be encrypted for you.
  • We’ll only ask for, and use, your personal data collected for recommending items of interest and to tailor your experience with us. Of course, it’s always your choice whether you share such details with us.

The data we hold on our systems (OCiS / Sage / Stripe):

Details of your invoices, payment information as well as your bank details (where applicable) are held by OCiS, our Sage accounting software and Stripe, our card merchant. This information comes under the ‘Legal Obligation’ lawful basis in that it is necessary for HMRC tax purposes.

How long will we keep your personal data?

We’ll keep your personal data for two years after you stop with a tutor in case you decide to use us again. At the end of two years, your account will be deleted completely aside from your name and the invoices linked to your account; these will be anonymised so we keep records to comply with our legal obligations. However, if you wish your data to be deleted as soon as you stop with a tutor, you have the right to request this.

Who do we share your personal data with?

We will share your information with the Tutor(s) that we introduce to you. If you have asked us to look into another service for you with one of our consultant partners, we may need to discuss your situation with them and give them your details with your consent.

What are your rights over your personal data?

You have the right to request:

  • Access to the personal data we hold about you (we will aim to give it to you within 3 working days).
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we unsubscribe you from our monthly newsletter or weekly blog posts or any other email communication we may send.
  • That we delete the personal data we hold on you when you stop using our services.

Children giving us information

Under the new legislation, children aged 13 and over can legally give out their personal data. It is Osborne Cawkwell Tuition’s policy to accept this but we will however check with a legal parent or guardian that this information is accurate.

Cookies

Our website uses cookies.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

We use both session and persistent cookies on our website.

Deleting cookies will have a negative impact on the usability of many websites, however should you wish to delete them please refer to the online documentation provided by your browser provider.

British Dyslexia The Tutors Association The Tutors Association The Good School Guide